We accept Visa, Mastercard, PayPal, Apple Pay and Google Pay. The Shopify checkout is secure. It uses industry-standard encryption and complies with PCI DSS standards to ensure all transactions are safe.

Please visit: Returns & Refunds Policy

No, not at present. However, you can get a discounted rate by going to DPD returns, selecting Hand Footwear and going from there - orders cost €6.55 to return through over 600 pickup points nationwide.

You will need access to a printer to avail of this service.

You can cancel your order until 11am on day of dispatch by calling us at 042 966 1676.

However, once your order has been delivered, you have 28 days to return your item(s) and claim a full refund (excluding any paid postage).

You can amend your order any time before you check-out. If you made an error, please give us a call at 042 966 1676 as soon as possible so we can help.

We are open Monday-Saturday 9.30am-6pm and you can also email us at info@shoeheaven.ie

Not at all – we have a variety of all our styles available in store. Simply visit your nearest Hand Footwear store choose the style you like, order (and pay for) your items, and decide whether you would like to collect them from store or have them delivered to you at home.

Yes we do! You can pick up your order from our Carrickmacross store by selecting 'Pick Up in Store' at checkout. If you'd like to collect from our Monaghan store, then please call us to arrange collection.

When your order is ready for collection we will contact you via phone or email. There are no delivery charges with this option (including orders under €69, which is our threshold for Free Delivery).

Please send us a message via contact form here.

Please note we are not open on Sundays or Bank Holidays and therefore, won't respond until the next working day.

For womens footwear, the standard size width fitting is D, E would be a wide fitting and EE would be an extra wide fitting.
For mens footwear- F is a narrow fit, G is a standard fit and H is a wide fit.
For childrens footwear - E is a narrow fit, F is a standard fit, G is a wide fit and H is an extra wide fit.

Our size guide is an approximate guide to UK/EU comparisons. Please note that this can vary slightly depending on brand (e.g. Skechers tends to differ slightly from this table).

Please contact us before ordering if you require more information regarding size/fit as we can not cover delivery/return costs as a result of confusion about sizing.