Returns and Refunds

We make every effort to ensure that your order is carefully despatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods (inc. Sale items on website) you may return them for a refund (which will be issued to the original card/Paypal account used). Items must be in their original condition, unworn and in their original packaging (e.g. shoe box). Items must be returned within 30 days of placing the order.  You should follow the procedure below.

i) In Person (to a Hand Footwear store)

You can return the items to either Hand Footwear store in Co Monaghan (Monaghan town & Carrickmacross) within 28 days.  If the item is in its original condition, we will process the refund (to the Paypal account or card you used) and it will appear on your balance in the next few working days. 

ii) Return by post

Customers in the Republic of Ireland and Northern Ireland with access to a printer can use DPD's return service (with 600 parcel pickup points throughout the island of Ireland - just search for Hand Footwear on the list of retailers!) at a cost of €6.55. Please note that we do not refund the cost of delivery paid by customers - either postage paid at the checkout or for shoes you return to us (unless faulty or wrong pair sent). We ask that customers take care when printing off any return labels online, as we have no control over user or technical errors on courier websites and have no way of resolving any such issues on your behalf.

You can return any items to us including Delivery Note (or a copy) within 30 days of placing your order. Once we receive your return instore - your item will be refunded within 2 working days. Card refunds will then take a further 2-3 working days to be processed by the banks and Paypal refunds will be immediate. Orders can be returned to the address on your delivery note:

Hand Footwear
47 Main St
Carrickmacross
Co Monaghan, Ireland

Please note that orders not made in EURO are subject to fluctuating exchange rates i.e. If you decide to return an order or an item is not in stock, we refund the full EURO price which may differ slightly to a sterling price that you paid.